Absolutely! Thanks to our partner carriers, SESA SYSTEMS offers international delivery!

To create your customer account, simply click on "My Account" in the top right corner of the screen and then click on the "Create an account" button. You will then be prompted to enter your customer account information. After validation, you will receive an email containing a link to validate your customer account. After clicking on this link, you will be able to log in to your customer account. To delete your customer account, simply send a request to the email address webmarketing@sesa-systems.com or to marketing2@sesa-systems.com. You can also make this request using the contact form on the website or by telephone.

To track your SESA SYSTEMS order, log in to your customer account on our website and go to the "Order Tracking" tab. You will then find your order number. With this number, contact our customer service to find out the status of your order.

You will find the link to our general terms and conditions of sale at the bottom of the page, on the right-hand side.

Here are the steps for creating a professional quote at SESA SYSTEMS:

- First step: go to the product page of the item you wish to add to your quote

- Second step: Select the desired options and quantities

- Third step: Click on the “Add to cart” link located below the quantity.

- Fourth step: Repeat the operation for each different product you wish to add to your quote.

- Fifth and final step: Find your products in the “Shopping Cart” section on the SESA SYSTEMS homepage. All you have to do is click on “Generate a quote” to finalize it.

SESA SYSTEMS offers you two payment methods:
- Payment by credit card from our website.
- Payment upon receipt of invoice.

If you need to change your billing address for an order you have already placed, please contact our accounting department at +33 (0) 2 32 96 06 70 or by email at the following address: compta2@sesa-systems.com. Our teams will be happy to assist you. If you have not yet placed an order, you can change your billing address directly from your customer account.

You can subscribe to our newsletter from our website in the lower part of our site where you will simply need to enter your email address in order to receive all the latest news from SESA SYSTEMS.

Subscribing to the SESA SYSTEMS newsletter offers many benefits such as: - Stay informed about Lean Management news and the latest news about SESA SYSTEMS and our products. - Be informed and be able to participate in our Webinars organized and hosted by Jean-Paul LERAILLER, founder of SESA SYSTEMS.

You can unsubscribe from our newsletter either by sending an email to SESA SYSTEMS, where an unsubscribe link will be available so you can unsubscribe from the newsletter, or by sending us an email to marketing@sesa-systems.com.

Quotations issued by SESA SYSTEMS are valid for 1 month from their date of creation. The expiry date is always specified on the quotation itself.

All our products come with a 2-year warranty.

To request a return or after-sales service, please contact your account manager or customer service by email or telephone to start the procedure.

SESA SYSTEMS provides its customers with its various catalogues and LEAN guides free of charge. To view them, go to the "Catalogues" page and select the catalogue(s) you would like to consult. You will then be asked to complete a form to access the catalogue.

Simply enter the name of the product you are looking for in the website's search bar. You can also browse our product categories to find the item you need. For more information, contact us on +33 (0) 2 32 96 06 70 or by email at info@sesa-systems.com.

You can request our printed catalogues directly from the "Catalogues" section of our website. However, only our main catalogue is available in print. To receive it, select the catalogue, tick the "Receive the catalogue by post" box and complete the form with your delivery address. You can also request a catalogue by email at info@sesa-systems.com or by telephone on +33 (0) 2 32 96 06 70.

All our digital catalogues and guides are available free of charge on our website in the "Catalogues" section to the right of the search bar.

Implementing a LEAN project is not always easy. On our website, you will find various catalogues, as well as advice and explanations of LEAN methods to help you understand the fundamentals. You can also contact your regional account manager, who can visit your premises and provide expert guidance on implementing your project.

If you cannot find a product on our website, please contact us on +33 (0) 2 32 96 06 70 or at info@sesa-systems.com. SESA SYSTEMS will provide a clear, detailed response regarding the feasibility of your project.

Our products' technical data sheets are available on each product page and can be downloaded as PDFs. Assembly instructions are systematically included with the parcel upon delivery. If you cannot find the assembly instructions, please contact us on +33 (0) 2 32 96 06 70 or at info@sesa-systems.com.

Delivery times vary depending on the products ordered. Some products require special manufacturing in our workshops. However, delivery times are always estimated at the time of your order. Regarding packaging, you will find several options on our website: "available" means that the product is ready to be shipped and used upon receipt. "In kit" means that the product will arrive in kit form with assembly instructions. "Pre-assembled" means that the product will arrive pre-assembled with only the final steps to be completed on site. If you do not wish to assemble your product yourself, SESA SYSTEMS offers an assembly option. This is an additional service to be specified when ordering; thanks to this option, your product will be assembled in our workshop before shipping. For more information or for any assembly request, you can contact our customer service at info@sesa-systems.com.

If you'd like an overview of our products and company, you can find us on our YouTube channel. You can also come and discover our "SESA ACADEMY" space directly at our premises located at ZA du Val Richard 27340 Criquebeuf-sur-Seine. This space is entirely dedicated to the exhibition of our products, even the most recent ones.

All heavy or bulky products are delivered on pallets by the carrier. Unloading is the customer's responsibility, and the customer must have suitable equipment to unload the order. For certain oversized consignments, our sales team will contact you to confirm the delivery arrangements.

If you notice that the parcel is damaged on receipt, you must have the damage recorded by the carrier and note a reservation. This step is essential to initiate a claim if the product itself is also damaged.

Delivery charges depend on the volume and weight of your order and your geographical location. They are clearly indicated before you confirm payment.

Delivery times vary depending on the products ordered, as some require special manufacturing in our workshops. An estimated delivery time is always provided when you place your order. Our website offers several options: "Available" means the product is ready for dispatch and use upon receipt. "Flat-pack kit" means it will arrive as a kit with assembly instructions. "Pre-assembled" means it will arrive partly assembled, with only the final steps to complete on site. If you prefer not to assemble your product yourself, SESA SYSTEMS offers an assembly option. This is an additional paid service to be specified when ordering; your product will then be assembled in our workshop before dispatch. For more information or assembly requests, contact our customer service at info@sesa-systems.com.

Some products are delivered fully assembled, others pre-assembled, while assembly is optional for others. This information is always stated on the relevant product page.

We offer a paid assembly service for certain products normally supplied as kits or for self-assembly.

To get a feel for our products and our company, visit our YouTube channel. You can also explore our "SESA ACADEMY" space at our premises at ZA du Val Richard, 27340 Criquebeuf-sur-Seine. This area is entirely dedicated to showcasing our products, including the latest additions.

For product modifications or customisation, please contact our sales department on +33 (0) 2 32 96 06 70 or at info@sesa-systems.com. Our teams will be happy to assist with your request.

If a product interests you but does not fully meet your needs, contact us with your specifications so that we can work together to find the most suitable solution.

SESA SYSTEMS was founded in 1990 by Jean-Paul LERAILLER. Over the years, we have created and developed innovative products to address challenges in industrial workplaces. Building on this experience and our understanding of real-world conditions, we subsequently developed SESAHUB to support companies in their digital transformation. Discover our full history on the "About us" page.

Our production center is located in Criquebeuf-sur-Seine, near Rouen in Normandy. Our products are therefore made in France in our production workshop. We are committed to promoting short circuits for our suppliers and service providers. Working locally and with partners located in France is part of our commitment as part of our CSR approach.

We currently do not have a physical store for the distribution of our products. However, you can come and discover and see our products for yourself at our ACADEMY located in Criquebeuf-sur-Seine, Normandy.

We are committed to presenting our products to customers as accurately as possible. Although a catalogue photograph or website video offers a good overview, nothing compares with seeing a product in person, touching it and imagining it in real working conditions. That is why we invite customers to visit our showroom at our production site in Criqueboeuf-sur-Seine, Normandy. Contact your account manager to arrange a visit.

SESA SYSTEMS is a purpose-driven company that supports customers in their LEAN projects through innovation and the manufacture of high-quality products designed for people and their environment. Accordingly, SESA SYSTEMS is committed to environmental and social performance and ethical practices. We encourage our employees, partners, suppliers, customers and other stakeholders to identify and develop areas for improvement. All our CSR commitments are available on the "Our CSR commitments" page.